PRIVACY POLICY FOR UK OR EU CUSTOMERS

At 1.62, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

We value transparency and fairness in everything we do, especially when it comes to your personal data. Please take a few moments to review how we handle your information and what rights you have.

WHO WE ARE

This website is operated by 1.62 (also known as one.sixtwo), a company registered in England and Wales. We are the data controller of any personal data collected via our website or in connection with the purchase of our products and services.

WHAT THIS POLICY COVERS

We only collect the information we need to offer you a safe, personalised, and efficient experience. This may include:

• Identification details (e.g. name, email, phone number)
  

• Transaction data (e.g. billing and delivery addresses, payment information)
  

• Account preferences and communication history
  

• Marketing preferences and consent choices
  

• Technical data (e.g. IP address, device type, browser, cookies, site usage)

Where possible, we rely on anonymised or aggregated data that cannot be used to identify you directly.

HOW AND WHY WE USE YOUR DATA

We only process your data where there is a valid legal basis. Most often, this will be:

• To fulfil a contract – such as processing your orders, handling returns, and providing customer

• To comply with legal obligations – including fraud prevention and compliance with tax laws
  

• With your consent – for sending newsletters, promotional offers, and personalised marketing
  

• For our legitimate interests – such as improving our website, analysing customer preferences, and securing our systems, provided those interests do not override your fundamental rights

We may also use your data to build anonymised customer profiles to better tailor our marketing across platforms like Facebook, Instagram, and Google. These activities are always subject to your prior consent.

MARKETING COMMUNICATIONS

We will only send you promotional emails or newsletters if you’ve opted in. You can opt out at any time using the unsubscribe link in our emails or by
contacting us directly.

COOKIES ANDA TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance your browsing experience
  

• Analyse site usage
  

• Deliver personalised content and advertising
  

You can manage cookie settings via our cookie banner or your browser settings. Where required by law, we ask for your consent.

SHARING YOUR DATA

We do not sell your personal data. We may share it with trusted third parties, including:

• Payment processors
  

• IT and hosting providers
  

• Delivery and logistics companies
  

• Marketing and analytics platforms
  

• Customer service tools
  

All partners are contractually required to handle your data securely and only for agreed purposes. We may also share data with regulators or law enforcement where legally required.

DATA TRANSFER OUTSIDE THE UK OR EU

We primarily store your data within the UK and European Economic Area (EEA). If we transfer data outside these regions, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections to ensure your data remains secure.

HOW LONG WE KEEP YOUR DATA

We only keep your data as long as needed for the purposes outlined above. Typical retention periods:

• Order and customer data: up to 2 years
  

• Marketing preferences: until you withdraw consent
  

After this, we securely delete or anonymise your data.

HOW WE KEEP YOUR DATA SAFE

We use secure servers, encryption, and access controls to protect your personal data. While no system is 100% secure, we follow best industry practices.

You can help by using strong passwords and keeping your software and devices secure.

YOUR RIGHTS (UK/EU)

You have the right to:

• Access your data
  

• Correct inaccurate information
  

• Request erasure (“right to be forgotten”)
  

• Restrict or object to data processing
  

• Request data portability
  

• Withdraw consent at any time
  

• File a complaint with the ICO (UK) or your local EU authority

To exercise any of these rights, email us at service@onepointsixtwo.co.

KEEPING YOUR UP TO DATE

Please let us know if your contact details change. Incorrect information may affect our ability to fulfil orders or comply with legal obligations.

PRIVACY POLICY FOR U.S. CUSTOMERS

If you are a resident of the United States, this section explains how we collect, use, and protect your personal data in accordance with laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

SCOPE

This applies to personal data collected through:

• Website visits

• Purchases and transactions

• Customer support and inquiries

• Subscriptions and online interactions

DATA WE COLLECT

We may collect:

• Name, email, phone, postal address

• Order, billing, and shipping information

• Online activity (e.g. IP address, device/browser data)

• Preferences and voluntary responses (e.g. skincare quizzes)

Sensitive data is only collected with your explicit consent.

HOW WE USE IT

• To process transactions and deliver orders

• To personalise your experience and content

• To send marketing (only with consent)

• To analyse site usage and improve our services

• To deliver targeted ads where legally permitted

SHARING YOUR DATA

We do not sell personal data. We share only with service providers such as:

• Payment processors

• Couriers and shipping services

• Hosting and IT infrastructure

• Marketing and analytics platforms

All partners are contractually bound to protect your data.

CROSS-BORDER DATA TRANSFERS

Your data may be transferred outside the U.S. (e.g. to the UK or EEA). In such cases, we use Standard Contractual Clauses or similar safeguards to protect your data.

YOUR RIGHT(U.S)

Depending on your state, you may have the right to:

• Know what data we collect and how it’s used

• Access, correct, or delete your data

• Opt out of data sharing for targeted advertising

• Limit use of sensitive personal data

• Not be discriminated against for exercising your rights

To exercise your rights, contact us at service@onepointsixtwo.co. We may verify your identity before responding.

COOKIES AND TRACKING

We use cookies to personalise content, improve our site, and show relevant ads. You can manage your cookie preferences in your browser or through our cookie settings banner.

MARKETING PREFERENCES

You will only receive promotional messages if you have opted in. You may unsubscribe at any time via the link in our emails or by contacting us.

HOW WE PROTECT YOUR INFORMATION

We use encrypted payment gateways, secure servers, and strict access controls. While no method is 100% secure, we continually monitor and update our practices.

DATA RETENTION

We retain your data only as long as needed for business and legal purposes. Once no longer required, it is securely deleted or anonymised.

CHILDERN'S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

CHANGES TO THIS PRIVACY

We may update this Privacy Policy as our business or legal requirements evolve. Significant changes will be clearly communicated. Please review this page periodically to stay informed.

PRIVACY FOR CUSTOMERS OUTSIDE THE UK,EU OR US

If you are located outside of the United Kingdom, European Union, or United States, we will process your personal data in accordance with this Privacy Policy and any applicable local laws.

By using our website and services, you acknowledge that your data may be transferred to, stored, or processed in the United Kingdom or European Economic Area (EEA).
 We apply the same safeguards described in this policy, including encrypted communication, secure storage, and strict access controls.